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Not for Profit

Company overview

Spinal Cord Injuries Australia (SCIA) is a not-for-profit organisation working for people with spinal cord injury (SCI). Individuals with SCI and similar disabilities use their community based services to overcome barriers, achieve their goals and live fulfilling personal, social and professional lives.

Business challenge

SCIA were previously using the not-for-profit version of Salesforce which was no longer meeting the organization, or their service users needs. SCIA was looking for a solution which allowed them to track their service users “whole of life” needs with a holistic, 360 degree view of each and every interaction & touch-point they have. SCIA had an existing long-time development partner, but they needed specialist advice to map out their processes and to design a bespoke solution which allowed for ease of capturing information.

The solution

Salesforceworld worked with SCIA’s 3^rd party vendor to facilitate requirements gathering workshops across each service line. From there we developed a customer journey which tracked the key interactions / touch points with SCIA’s service users. This then formed the basis for the bespoke software development. The final design needed to allow for ease of use given a large number of SCIA’s staff are volunteers, and suffer from a spinal cord injury themselves so minimal keyboard entry was key including a simple, easy to use and navigate interface.